Frequently Asked Questions

Where does London Suit deliver?

We currently serve customers in the United Kingdom and Ireland.

How long does delivery take?

Our estimated delivery timeframe is 7–12 days. Delivery can occasionally take longer because of carrier disruption, public holidays, peak periods or circumstances outside our reasonable control.

Will I receive tracking?

Yes. Once your order has been dispatched and tracking is available, we will send the tracking number by email.

My tracking is not updating. What should I do?

Carrier tracking can sometimes take a short time to update. If there has been no movement for an unusual period, email support@london-suit.com with your order number.

What if I ordered the wrong size?

Eligible items can be exchanged for another size, subject to availability and our return conditions. Contact us before returning the item so we can provide the correct instructions. Your statutory cancellation rights are not affected by the exchange option.

Can I return an online order if I change my mind?

For most non-exempt goods bought online, UK and Irish consumers have a statutory right to cancel within 14 days after receiving the goods. See our Returns & Refunds Policy for full details and exceptions.

What if my item arrives damaged, defective or incorrect?

Please contact us as soon as reasonably possible with your order number and details of the issue. We will provide the remedy required by applicable law, which may include replacement or refund depending on the circumstances.

Can I cancel or change my order before it ships?

Contact us as soon as possible. We will try to help, but changes cannot be guaranteed once an order has entered fulfilment or has been dispatched.

How can I contact London Suit?

Email support@london-suit.com. Our customer support team is available 6 days a week.