Shipping Policy

London Suit currently serves customers in the United Kingdom and Ireland.

Delivery timeframe

Our estimated delivery timeframe is 7–12 days. This is an estimate rather than a guaranteed delivery date. Delivery may occasionally take longer because of carrier disruption, peak periods, public holidays, severe weather, customs or circumstances outside our reasonable control.

Order tracking

Once your order has been dispatched and tracking is available, a tracking number will be sent to the email address used for your order. Tracking updates are provided by the carrier and may take a short time to appear after dispatch.

Delivery address

Please check your delivery details carefully before placing your order. If you notice an error, contact us at support@london-suit.com as soon as possible. We will try to help, but we cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.

Delayed or missing orders

If your order has not arrived within the expected timeframe, or tracking has not updated for an unusual period, contact our customer support team with your order number. We will review the shipment and, where appropriate, raise an investigation with the carrier.

Taxes, duties and carrier charges

Any taxes, duties or other charges that apply to an order will be handled in accordance with the checkout information and applicable law. If a carrier or authority requests an unexpected charge, please contact us before making payment so we can help review it.

Customer support

Our customer support team is available 6 days a week. Messages received on our weekly closure day will be handled when support resumes.

Email: support@london-suit.com

This policy does not affect any mandatory rights you have under applicable consumer law.